Help

Hi everyone. I have a guest that has been giving me lots of trouble with her future reservation. Out listing is set to strict and our guest wants to cancel her reservation (hasnt yet) due to her party not having enough people to support the cost. ($242) ... Latest reply by Debbie106

@Alin7 Hi. I am a Host in Colombia and right now my wife and I are trying to open an Airbnb here. Nobody knows the correct process and nobody explain US the correct way. We want to open a Airbnb here but I don't know if is possible. We are in Bucuresti. I... Latest reply by Clelia-Y-Juan-Pablo0

Hi everyone, I'm trying to find out whether or not Instant Book is mandatory for hosting an experience? Without actually submitting an experience, which then involves a 2-4 week review process, I can't seem to find information on this. Does anyone know? M... Latest reply by Kirstie

Never used Airbnb. I had a place "favorited" from a year ago. I went to look at it last nigh online. I kept receiving an error " your request could not be completed, try again later". This seem to be every accommodation. I then got an error that this... Latest reply by David126

About two hours after my guest arrived with her group consisting of two ladies and one gentleman (4 guests in total) the gentleman contacted me by phone about several issues: Tv not working; No gas bottle for bbq, heating was not working and no ice in fri... Latest reply by Debbie38

Hello, My name is Harry and I had a problem with booking on the AIRBNB ap. Yesterday, 22/3/2017 I attempted to make an instant booking on the AIRBNB ap. The ap sent me the message "Your reservation request for Private Room in still isn't sent!". I also ha... Latest reply by Harry42

A guest asked me if he could add extra people and I refused according to my house rules which he had previously reviewed and agreed. Then he wanted to cancel his reservation three days before arrival and asked for me to issue a bigger refund than the "str... Latest reply by Gray0

Hello all, Before guest's arrival about 2 days ago, I texted her for asking of check in/out estimated and she said she will do the check out at 8PM. I noticed her that check out as house rules at 12:00PM however she can leave her luggages which is packed ... Latest reply by Valerie141

Hello, I am a new host. I wanted to ask a question regarding late check-ins. If i have the check -in period from 3pm till 7 pm for example, and the guest arrives later than that time and i cant help him/her after that time, what happens usually? Also, wil... Latest reply by Sarah557

Hi! I just got a Reservation Alteration Request from my guests to leave 1/2 way through their stay. They say the apartment is too hot to sleep. (The AC for the building has not been turned on for the summer months. It has been fairly cool in the city, and... Latest reply by Branka-and-Silvia0