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In Canada cannibus is legal the concern is how to state in house rules it’s not acceptable

We had a quest who left cannibus in the room hidden. Cannabis is legal but the concern is a child or pet could of digested it. We already have no smoking allowed but maybe they didn’t smoke it we would like to state something in house rules no legal or... read more

Created 03-01-2019 | Latest reply 03-01-2019 by Shirley159

in Lucknow, Canada

Not charging a cleaning fee

I dont see a reason for charging a cleaning fee. Cost of doing business. I find people tend to clean themselves. If I paid a cleaning fee when i stayed at a place I would tend not to be so neat and tidy Im thinking. What are your thoughts on this?

Created 21-10-2016 | Latest reply 03-01-2019 by Portia6

in Chemainus, Canada

Airbnb service fee refund.

Hello everyone I have a question.Before I was looking at a house and planning a booking. Then this guy accepted my offer. Like around 20 min later he told me that it will cost extra and charged me extra $66 per night. So I cancelled the request. But the w... read more

Created 09-11-2016 | Latest reply 03-01-2019 by Linda108

in Queens Park, Australia

I am a new host and got two reservations for same dates

Hi this is Saul and I am a new hostI received a reservation yesterday for Jan 25-31. Today I got another reservation for Jan 26-Feb 2. How is that possible. Is there any problem with the Calendar that does not show the dates Booked or What can I do to han... read more

Created 29-12-2018 | Latest reply 03-01-2019 by Saul38

in Cartago, Costa Rica

What happens when a guest requests for a refund due to smell?

Hi, Has anyone had a guest who complained about smells in the house and requested for a refund? Honestly, I can’t smell anything bad and bought more air fresheners to ‘remove’ the problem but after 1 week, he wants to check out earlier and a refund of the... read more

Created 16-12-2018 | Latest reply 03-01-2019 by Aloysius1

in Singapore

Low Season Weekend Special

Hi guys.I want to affer a special low season 2 night weekend break. Our normal settings require 3 night minimum stay but I feel a two night low season weekend would be popular.Can I set up so the system allows 2 night breaks during only certain weeks at a... read more

Created 12-02-2017 | Latest reply 03-01-2019 by Ian-And-Anne-Marie0

in Dyserth, United Kingdom

My guests do not lock the apartment door

Dear all, When I am in, I can hear them leaving and coming in not even attempting to lock the door. I live in a town centre apartment block + having my door unlocked will invalidate my insurance should anything go missing. I placed a note on the door, eye... read more

Created 29-12-2018 | Latest reply 03-01-2019 by Olena15

in England, United Kingdom

Adding 2nd listing

I want to add a second property in a different location from my first property but I need to have different payment details (ie different bank account details). Is this possible?

Created 03-01-2019

in Cullen, United Kingdom

airbnb doesn't accept my credit card

i try to make reservation for 2 days but i what i receive when i enter my credit card details is : ""This credit card cannot be added at this time. Please wait and try again later. You may try to use a different payment method, such as a credit card or Pa... read more

Created 03-01-2019 | Latest reply 03-01-2019 by Helen3

in Istanbul, Turkey

Guest recommendations

I have a question/dilemma. I have a guest coming that has 5 reviews, yet it says "Recommended by 2 hosts." The reviews are not bad- some are kind of neutral, for example: "Overall were decent guests." Does this mean that 3 of them pressed the "no" button ... read more

Created 27-12-2018 | Latest reply 03-01-2019 by Ben205

in Centennial, CO

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