Help

I have received an enquiry via text, but cannot locate this enquiry via my Airbnb account or via email and so cannot reply to this enquiry, how can I follow this through? Latest reply by Helen3

I've never actually been an Airbnb guest so I was wondering where guests find the lockbox code information that I enter under "Guest Resources". Is it also under "guest resources" for guests too? If anyone knows exactly what they click to get there, let ... Latest reply by Helen3

I have a basic price of $100 a night. I do not use Smart Price . I oticed on my listing a added button Reserve for $75. I have had someone book for $75 a night and I'm not happy. I didn't authorize this. Then I had a person message me that it showed $... Latest reply by Etienne-Marie0

After the check-in time, I still have not received an email about the payment for this reservation. Looking forward to the center soon. Latest reply by Helen3

We have a massive sewage drain problem so I have to cancel a guest coming tomorrow. I told her when she booked and she found alternative arrangements. In the cancellation process Airbnb says 'A host must call to cancel'. Meaning call Airbnb, but I cannot ... Latest reply by Helen3

I haven’t gotten my payment since Friday Latest reply by Lyn3

All, I just tried to edit and save a Saved Message that I use for every reservation. In the past, this has been an easy and quick process. Today however, the Air BnB system hangs up when I try to save the edited message. Has anyone else experienced this?... Latest reply by Carlo-And-Jeni0

What is a reasonable co-host fee? ii pay 20% and this doesn’t include cleaning fees. Mostly self check-in & when I came to visit my home is NOT in working order. I’ve seen posts fees very wide in range. am I asking too much of my co-host to make sure appl... Latest reply by David5641

California legalized marijuana a couple of years ago.Although we put signs up clearly stating no smoking, no vaping, no drugs including marijuana on the premises, but still some guests would do this.Some are smart enough to hide the smell and the remains,... Latest reply by Sarah977

Hi guys, I am facing an issue right now and may not have a place to sleep for the next week and I don’t know what to do. Airbnb has not helped in anyway. Would be great if someone can give me some guidance. I booked an airbnb that showed its location in... Latest reply by Sarah977