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Review Scores

Hi,pls if someone know how to see each rating that guests leave...thanks,Aida read more

Created 11-09-2016 | Latest reply 12-09-2016 by Aida1

in Sarajevo, Bosnia and Herzegovina

I just had guests leave yesterday and they damaged 3 new sets of towels and tried to cover up getting sick or drug use by lighting candles which dripped wax all over my $2500 freestanding tub. They also did not inform of any damage (I had to find for myse... read more

Created 12-09-2016 | Latest reply 12-09-2016 by Dusan0

in Denver, CO

Second Monthly Installment payment not received

My guest booked for 2 months and I have received the first month payment. Airbnb sent an email saying they have not collected the amount from my guest. My guest has tried to pay but has been unable.How do I ask Airbnb to send my guest a new link? Guest is... read more

Created 24-07-2016 | Latest reply 12-09-2016 by Margaret62

in Lee, MA

Guest been complaining about fleas bites

Hi Guys, I'm not entirely new to hosting on Airbnb, in the past I have excellent reviews and had great pleasure hosting many guest from around the world. And just recently I have accepted a guest for almost 3 weeks of booking, as a host I have gladly acce... read more

Created 10-09-2016 | Latest reply 12-09-2016 by City-Limits-Ranch0

in London, United Kingdom

Guest leaving sooner

Hello, my guest are from Turkey and with what is happening there they have change some plans and leave a bit earlier. I want to be fair with them and offer a partial refund even if it is not so convenient for me right now. I have difficulty to understand ... read more

Created 24-08-2016 | Latest reply 12-09-2016 by Sylvie130

in Vicenza, Italy

0% five star reviews... even though my last review was 5 stars?

My stats say: 5 Star Trips - 0% of your trips. However, on my 'ratings from guests' section, it says that my last ratings for overall experience, cleanliness, accuracy, value, communication, arrival and location were all 5 star. He was the 5th guest to ... read more

Created 12-09-2016 | Latest reply 12-09-2016 by Sergio-and-Nicole0

in England, United Kingdom

Damage claim without security deposit

Dear all, I have damages in my apartment after renting it out (via Airbnb and for the very first time). I did not charge a security deposit. Can I get money from the person who rented my apartment? What should I do? Any help is much appreciated. Peter

Created 16-05-2016 | Latest reply 12-09-2016 by Margaret--and-Andy0

in Copenhagen, Denmark

cancellations

My cancellation policy is strict. Which means guest is charged 50% because she cancelled. I'd like to give her a break and have the penalty be like 20%. How can I do that? It's for a high season, so I'm pretty sure I will be able to rent.

Created 12-09-2016

in San Felipe del Agua, Mexico

Publish property

Hello , I added new property " Studio by sea " ( I passed all steps ) but when I click " Publish " it doesn't happen anything....pls how to contact airbnb how customer info that they publish it manually ? Looking forward on answer read more

Created 27-07-2016 | Latest reply 12-09-2016 by Santhushta0

in Dubrovnik, Croatia

canceling a reservation

Can anyone explain to me why Airbnb is forcing me to never decline (for various scenarios I will explain) ? is declining a reservation the same thing as canceling? 1. declining - i either am booked at almost full capacity and accepting one more reservatio... read more

Created 12-09-2016 | Latest reply 12-09-2016 by Olivia-and-Olivier0

in Ann Arbor, MI

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