booking procedure

Sarah591
Level 2
Nanyuki, Kenya

booking procedure

i have a client trying to book one night but they say their credit card is not being accepted.  is this because I havent pre approved?

1 Reply 1

No.  Their credit card is being denied.  However, if they don't have a booking - meaning they don't have a reservation - there is no credit card to be charged.  

https://www.airbnb.com/help/article/363/what-does-each-reservation-status-mean

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