cancellations

[Sharita0]

Hello all, I recently had a guest make a reservation.  In my haste, I approved the reservsation thnking that it was for this May.  I then realized ( the following day that it was for May 2020).  I only want to take bookings until the end of this year.  I have since changed my calendar to end Dec. 2019.  I have reached out to the guest via Airbnb and via text and have received no response.  How do I fix this situation without losing my Superhost status?

[Lisa723]

Try calling Airbnb... meanwhile get your calendar up to date and keep it that way...

[Ralf5]

@Sharita0 

in your calendar under availability settings you can set a booking window  according your needs.

I have set mine to 6 months into the future. At the beginning of the year I start with 9 months into the future, but after a couple of months I change it to 6 months and towards the end of the year I change it again to 3 months. As soon as I get all my schedules from my work for the new year, I then change it back to 9 months.