cancellations

[Sharmini0]

hi

one of our guest who booked for today has cancelled the booking before checking as he refers that the airbnb page did not work properly and misunderstood. Now we would like to know what happens to the money he paid for our booking.

Thank You 

[Letti0]

@Sharmini0  Unless he can claim extinuating circumstances with your moderate policy you will recieve 1 day at 100% and the remaining days at 50%.