customer prtection

[Drahoslava0]

Dear All, 

Two days ago, I found accommodation on Krete and paid for a credit card. After two days, the host wrote me an email saying that he was wrong and the price was not what I paid but he was higher. I think AIRBNB should guarantee the customer and check it out with the host.

drahoslava **

[Em4]

@Drahoslava0  i don;t know the consumer protection laws in your country but here, mistake or not, the advertised price is the price paid.  check with BNB.

🙂

Em

Hukawai Lodge

Franz Josef, NZ

https://www.airbnb.co.nz/rooms/15418840

[Marit-Anne0]

@Drahoslava0

If you have a confirmed booking, the host should honour the booking or cancel.  If the host cancels, the dates will be blocked anyway and he will face host cancellation penalties.

Do not agree to pay more - it is the host's responsibility to keep the prices up to date !

If I were you, I would report this host to airbnb.  Flag the message where he is asking to pay more than the listed price.

[Cormac0]

@Drahoslava

I made a mistake with my very first Guests, four people got three days accommodation for the price of one night, it was my mistake so I sucked it up, these guests seem to be from a different planet, they left a comment in their review, that maybe I should provide "breakfast products next time". To add insult to injury they damage a coffee pot irreparable and hid it in the back of the press.

It seems to be a trend now that everybody Hosts, and Guest included want to change the rule of engagement when it suits them.

On the other hand, do you feel that the price your paying is a fair price or is an obvious mistake?

Regards

Cormac

[Marit-Anne0]

@Drahoslava0  @Cormac0

I have made the same sort of mistake this year, I adjusted the prices, but forgot to adjust the 15% weekly discount.  Do I suck it up  - of course I do !