error on guest info

error on guest info

I have a guest coming on July 3. Her original booking was for September. Although I have received a notice that she is coming July 3 when I message her the side bar still has all the info for the Septmenber booking and it has not been updated. I almost passed out thinking I had made an error! I also mistakenly declined this guest in order to allow her to change her dates to July and lost my Super host status as a result. 😞

8 Replies 8
Daniel-Rusteen0
Level 10
Medellín, Colombia

@Lois2 Declining a guest would not preclude you from being a Superhost. As for the reservation mixup, I can't say I totally follow. You received an email message saying your September guest is actually coming in July, but the info within Airbnb.com is not updated to reflect that?

Originally the guest requested a September booking. They then changed to July 3. At present the info on the side bar when I message her still has the September info and not the July.

 

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Seattle, WA 
2 verifications
Email
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Trip details

Check in
Wed, 14th Sep
 
Check out
Sat, 17th Sep

Guests
 
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Please edit your message to remove your guest's personal info!

It's not clear from your description what's going on...

On your listing's calendar, is it showing a reservation for both July & September?

 

How did you change the reservation from September to July? Did you send/receive a reservation modification - was it accepted by the other person?

https://www.airbnb.com/help/article/50/can-i-change-a-reservation-as-a-host

 

 

 

@Lois2 It sounds like the alteration never went through. If you can't find anything except messages that the date was changed, it wasn't. Try resubmitting an alteration to her.

Amaris0
Level 10
London, United Kingdom

 

I've just looked at your listing and there is no evidence that you cancelled a reservation which is normally indicated by an automated message stating the host cancelled the booking.

 Also cancelling a booking does have an impact on your super host status see policy and T&C below. However that said, this is all happening at the moment and Airbnb and only just doing their July 16 assessment at the moment so very much doubt it has impacted your status as this reservation has not taken place as yet and there is no evidence of a cancellation; your July assessment will be based on you completed activity over the last 12 months.

 

https://www.airbnb.co.uk/help/article/990/how-do-host-cancellation-penalties-work

 

https://www.airbnb.co.uk/superhost/terms

 

Re the double confirmation, is it possible that as opposed to sending you an alteration request, that the guest has sent you a new booking request for July assuming that the original September reservation has been cancelled as per the conversation between the both of you? When you go into your actual calendar, can you see this guest booked in in both July and September 16 as well? If you can see the guest book in for both periods still then I suspect they sent you a new request. 

 

It is probably best if you contact Airbnb directly to resolve this one as they will have direct access to your account so can check exactly what is going on as all we can really do here is speculate and the guest's arrival is imminent so you need to know where you stand.  Click on the link for contact options - Contact Airbnb

Hope you get it sorted soon.

 

Ama

I think it is a glitch in Air BNB's system. I declined her September booking in order to allow her to rebook in July, which she did. (I now understand not to decline but to get the guest to change their request) However, although I got a reminder for her July booking which I was fully aware of, the sidebar still shows her September booking info. Not a problem as I have it all organised but could potentially cause a lot of confusion and concern.