future guest enqiring about cancellation

Veronica11 · ‎31-10-2016

hi , i have a guest enquiring about booking a room for a week but the only thing they want to know , how long before hand do they have to cancel the booking , afraid to take the booking as afraid they will cancel and i will lose out on another booking for that time , do i decline or take the booking ?

Christian65 · ‎31-10-2016

You have a strict policy on your listing.

See the policies here @Veronica11

https://www.airbnb.com/home/cancellation_policies

Jim-and-Marcia0 · ‎31-10-2016

It's not unreasonable for a guest to inquire about your cancellation policy, same as with travellers who book hotel rooms. Even though it appears on your listing, the guest may have overlooked it. You can chose which type of cancellation policy you want, when you create your listing: flexible, moderate, strict.

We've chosen "flexible" and have not regretted it. Guests are more comfortable booking if the policy is "flexible". We've only had one guest cancel, for medical reasons a month in advance. If someone asks, I just relay the description that is on the Airbnb website. You can do that too. No fear.

Bridget0 · ‎31-10-2016

Remember also that you never have to take a guest you feel uncomfortable about, ever!