got 5 star rating in all categories but then overall rating was 3 stars?

[Dominic12]

I had my first guest as a new host and the feed back from my guest was very positive. I scored 5 stars in all categories but then received a 3 star rating? How is this possible? I do not understand why my overall rating was so low when I got top markis for everything. Plus its very difficult to contact Airbnb to correct this error. Can anyone explain or help me out?

[Zandra0]

The guests also rate the overall experience and that's what they've chosen to give you. I've had the same experience ... Everything five stars, overall 4 stars. It caused me to lose superhost status at the time. There will be other hosts who can confirm the exact same experience - Airbnb will not change it, as it's all down to your guest.

[Gerry-And-Rashid0]

Check with your guest - they may have made a mistake. If so they can ask Airbnb to correct it - or if you message them via the Airbnb platform and they reply that they thought they gave u 5* then you can contact Airbnb and see if they will change it for you