guest asking for a partial refund well ater they checked out

[Shirley17]

I beleive they had more people than they said.

I gave them a bad review now they want money back (refund)

They said the hot tub was too hot for 1 hr.

What do I do? I've been trying to call Air B&B all day no one picks up the phone?

[David126 · Accepted solution]

Just decline. their request

[Cynthia-and-Chris1]

@Shirley17  Decline their refund request - short and simple.

[Shirley17]

Thanks  ~ That what I did with a note

Peace