guest has an unregistered colleague for 28 days

[Graham26]

Hi

I am hosting a guest who has booked for 28 days who has stated he has a work colleague staying with him but that person is not registered on airbnb. I am wondering what the policy is here? I would prefer the second person to be registered - surely that is best for everyone concerned?

Just wondering how best to do this? Can I insist that the guest have the second person registered, and how will that person then be known to me on airbnb?

Is there a way of ensuring that all guests, including partners, spouses, and colleagues are registered with airbnb before booking (I have instant booking switched on?)

Thank you

[Dave-and-Deb0]

Hi @Graham26,

No, only the guest who booked needs to be registered on Airbnb.

[Graham26]

Thanks. But let me try to get some more clarity around this. Are you saying that there is no way I can ensure details (through their registration on airbnb) of the second guest in my apartment which is promoted with two rooms, ie for two guests? In this case, only one of the two guests in the one party is registered. I know absolutely nothing about the second guest. This is a 28 day hosting arrangement. 

Surely this is not a isolated issue. Should I simply make this a "house rule" (ie require that, in the case of the apartment's two rooms being occupied by one party (ie two guests) that both guests be registered? In that case, how can I then learn of the details of the second guest? 

[Karen-and-Brian0]

Hi @Graham26 If your listing allows more than 1 person, the second person is not required to be registered with Airbnb. The booking guest is entirely responsible for the conduct of the second guest & for adherance to your House Rules. You can ask the second guest for their name & ID, but that's as far as you can go. You can insist at the time of booking that you require the name of the second guest & that you will ask for ID on check-in.

It doesn't make sense to require both guests to have Airbnb profiles - you are only going to be able to review the booking guest anyway. The onus is on the booking guest to ensure the second person toes the line & respects your rules & property.

Some of us have listings which accommodate up to 12 guests. It would be a logistical nightmare to require them all the have Airbnb accounts & to give them all reviews.

Hope that helps! Karen

[Graham26]

OK thanks for that Karen! Yes it makes sense. But when you say "You can ask the second guest for their name & ID" I'm assuming by "ID" you mean passport details? And when/where is that request made. After the booking is already made in a message request to the guest, or is there another way to gain that information as a requirement in the booking process (so i then do not have to make this request manually on every occasion?)

[Karen-and-Brian0]

@Graham26 Yes, passport, driver's license, whatever you feel most comfortable with. You can ask for that information at the time of booking or collect it on check-in, if you greet the guests personally. You could put it in your description or under your House Rules so that the booking guests automatically know ahead of time that they have to provide you with it (although unfortunately, we all know they don't tend to read all the information provided!). You can put something like "government issued ID information required for all guests at time of booking (or check-in)" or something along that line. If you want that information upfront, you may still have to request it in your intitial communication with guests, because they may not read your House Rules (or where ever you have it stated on your listing) prior to requesting to book. 

Personally, I think it's best to ask on check-in, so you can physically see their ID. Being given a passport number or Driver's license number without actually seeing the document would mean nothing to me. Entirely up to you though.

[Graham26]

Thanks. As a passport page includes a photo ID, I would probably make that my request. I'm surprised this kind of suggestion isn't formally mentioned somewhere on airbnb rules and etiquette.