guest leaves 1 hour after check in

[Ori28]

So pretty much this has never happened to me. I personally made sure everything is right for the guest.

suddenly the guest arrives to the apartment and says he does not like it and I asked him if they need anything extra. they said yeah and I said that I will get home and bring it to them(nobody asked for that before)

Suddenly they say to me that they say to me they are leaving for a hotel and left after 30min of check in.

I have strict cancellation policies and I have pictures of everything as described and clean.

what do I do in this situation? will they call airbnb? will I get paid for those nights? I have not even met them they left.

[Alice595]

@Ori28  I am very sorry to hear that. I am not sure what extra the guest asked. From what you stated, there is nothing wrong on your listing. The guest should not get any refund. Has the guest canceled the booking after they left?

Below is a link to an incidence occurred in my listing. It may help you to deal with this case based on other hosts suggestions.

https://community.withairbnb.com/t5/Hosting/Guest-wanted-to-cancel-due-to-temperature-and-got-full-r...

Good luck in dealing with it and subsequent review!