Hi You all! Happy Summer! I have an issue I was hoping for some feedback on. I hosted a couple for a week and everything was going smoothly. About mid-week, while I was providing fresh towels I noticed a lot of water on the bathroom floor. I sent a message to my guests asking if they were having any trouble with the shower. Their response was no, everything was fine.
After they departed I went in to clean the space and found that the shower handle was indeed broken and not working correctly. I had one day between guests and it became clear to me that this was an issue that was going to take time. I could not fix it in that one day.
I immediately contacted my plumber and then airbnb support. My plumber pulled a rabbit out of the hat and was able to come in and fix the shower the very next day but I could not know that for sure so I had to cancel the following reservation. I did so with airbnb and explained to my guests what happened.
It's just had my previous guest answered me honestly when I asked them about the water, I would have been able to have more time to make repairs and would not have had to cancel.
When I asked them about it, they denied, denied, denied any knowledge that there was something wrong. I told them this was not about liability, this was my responsibility, and I only asked that they tell me. I even state the same thing on my welcome page. I ask that if there is something broken or not working properly, to please tell me about it so that I may fix it, that's all.
I have not written a review for them and I wasn't going to mention it, but what do you all think? Should I?
