Your house rules clearly state "no parties or events" so your guests are breaking the rules. Contact Airbnb immediately and have the remainder of their stay cancelled based on this violation with no penalty to you and no refund to the guests. Who "alerted" you to the party? You might need to call the police too.
United States and Canada +1-415-800-5959
+1-855-424-7262 (toll-free)
- Contacting Airbnb's Community Experts
The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts at www.airbnb.ca/help/contact_us
From the bottom of the screen, choose either "My question is about something else" or "I have a different issue"
Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.
If you submit a question, you can expect an answer back from a Community Expert quickly. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Community Experts do not have access to your account information so if it is a question that can only be answered with account information, they will re-route you automatically. Community Experts are available 24/7.
- Contacting Airbnb Via Twitter
The easiest way to contact Airbnb regarding any issues I have is by using Twitter. I usually hear back from them within 24 hours of sending a direct message .
Log into Twitter
Search for @Airbnbhelp and choose "Follow" them (you have to “foolow them to send a direct message)
Send a Direct Message (DM) explaining your issue and wait for their response. Include the email address associated with your Airbnb account and the reservation confirmation code if your issue involves a specific reservation, host or guest. Don’t “tweet” any of this info – use direct message so it’s not public.
