How do you actually talk to Airbnb?

[Owain0]

It seems they have gone to a huge amount of effort to ensure they they do not have to interface with customers.

I am a host with a problem and could really do with speaking to someone at Airbnb about it.  Can anyone suggest a way to speak to a human?

[Sheila39]

I am wondering the same....Is there anyway to contact Airbnb?

[Carole91]

I have a friend staying in my BnB and minding my house while I am away.  24/12 to about 12/01/17, 

However before I left to go OS  I looked at my bookings and was satisfied everything was in hand.I was surprised to see a booking had been made during that time 30/12/16 - 02/01/17.    I had to immediately cancel this booking. I am absolutely sure that everything was in place As blocked.

i know none of this was my fault,,and wish Airbnb to refund total amount due.  I am a good host and have offered her free accom. At a later date.  Please help.

[David126]

@Carole91 You will need to talk to ABB

[Ann-Marie6]

I have accepted  a booking but have seen the amount that airbnb haved charged is not right.

I charge $550 per night and theprice charged is $472.80??

How do I deal with this?

[Victoria57]

@Owain0, @Sheila39 why didn't you put Contact Airbnb into the search box in the top right here at the community center? Usually very quickly that gives you many posts with the methods and numbers as we answer this question many many times a day. The guide is also here.

[Lady-Susanna0]

A better question is "why doesn't AirBnB have a Contact Us tab at the bottom of page"? Blaming users for not doing a proper search is pretty much blaming them for how the website is designed and the choices the company has made.

[Maggy2]

I call them any time I have a problem and they solve it immediately! The nr is (for USA) +14158005959

[Lizzie]

Hello @Owain0 and @Sheila39,

Welcome to the Community Center, it is lovely to meet you. My name is Lizzie and I am the Online Community Manager here.

Just to let you know, I have moved your thread from the Hosts board to the Community Help board here in the CC. How to contact Airbnb, is a popular question here and as such there is lots of information on how to do this. For example at the top of this board you will see a Community Guide on how to contact the Support Team, plus the search bar is your friend, if you type in 'Contact' you will see lots of discussions with details and numbers.

Before doing this though, if your question is on a general topic (therefore not about a personal detail, like payment) you might like to explore the CC a little more, there is many helpful discussions, which might provide the answer to your question, which will save you time. I recommend using the Search bar (found on every page) to search for your topic or take a look at the Community Guides (created by experienced hosts here in the CC). 

I hope this helps. 🙂

Thanks,

Lizzie

[Owain0]

Thank you for the replies.

I have taken your advice and so far have ben through 8 pages and "guides", none of which help me.

I dont believe that I am much more stupid than an average human, so I cant help agreeing with the poster above that its very strange that there is not a simple contact page designed to help customers make contact in a simple way.  I am sure there is a reason why we are made to jump through these hoops, but I doubt its one that took customer needs into consideration.

So I will make the question more specific.  What is the phone number or email address that I can contact Airbnb from in the UK regarding someone living in my home right now that is being super difficult and I need guidance please?

Thank you, but please no more sending me on goose chases around unspecific guides.

[Zandra0]

You've actually been given the answer on how to find the information .

If you're having no joy on Airbnb's website, Try googling, contact numbers Airbnb and UK. Sorry, this question gets asked so much, has been answered so many times, and yet it's asked daily because no-one wants to use search.

Clearly the best answer is to show people how to resolve the issue themselves rather than just type out the answer.

[Suzie0]

Owain

Just saying how much I sympathise with you.  I had the guests from hell earlier in the year, booked in for 3 months and by day 3 I was on the phone to Airbnb to get rid of them.  I sent a message to Airbnb on their contact form and they called me back - not ideal but it worked.  I found Airbnb quite unsupportive, and unable to help.  I can see the reasons for everything  but that didnt help the situation,  I too would have liked a phone number to call, instead 3 weeks down the line in one of the many arguements I had with the guests I told them to leave and they did (much to my surprise and joy!)

Previously I had had someone in the house I didnt feel comfortable with, and was  more or less told I had to put up and shut up as it was only a week.

So I would go further than asking for a clearly accessible phone number, but also to have a good host support officer too!

Good luck

Suzie

[Owain0]

Agree with you, I have had some very unhelpful conversations with Airbnb. The bits they copy and paste are very positive, but the substance is sadly lacking.

[Elena63]

@Owain0

United Kingdom

+44 203 318 1111

[Owain0]

Спасибо Елена.