have not received the money from airbnb

[Lou-and-TT0]

This is my second time that Airbnb did not send the money to me. One guest group damaged my new sofa. The booked person sent the money to me via Send Money. on 1/28, Airbnb sent me an email "XX sent the money" indicatted that it takes 5-7 busisness days I would received the money. Last time, I did not receive the payment for one hosting. After one month, I accidently caught that and checked the transaction history in which I indeed did not receive it. So I called Airbnb. They sent it to me. This time I also called Airbnb. So far, no luck  

[Matthew285]

@Lou-and-TT0, it is good that you are keeping an eye on the Transaction History and you are remembering the amounts owed to you.

How were you able to get them to send you money first time?

[Lou-and-TT0]

I called Airbnb and the payment then came. However this time I called and the money still has not come. I guess that Airbnb doesn’t set up any change in the program. Both of the payments are the results of changes of bookings