house anavailable but host doesn t cancel

[Catherine1743]

hi

i booked a house for 8 back in november for this sunday and i received a notification of modification but when i contacted the host, she told me that the house isnt available and that she canceled... but she didn t canceled and i don t know what to do...

[Ana1136]

@Catherine1743 ask her again to cancel, don't cancel yourself. If she doesn't respond contact Airbnb and have them cancel the situation. You need to get refunded sooner because you will need to find another accommodation so I would say push the host a bit. 

[Quincy]

Hello @Catherine1743, in addition to Ana's reply, would you mind sharing the outcome with us as well?