how to waive a cancellation fee

[Amy-And-Chuck0]

We have a moderate cancellation fee, and it is less than 5 days from their scheduled visit. All agree with the cancellation of course. I can cancel, but it will affect my superhost status. My guest can cancel, but there will be a fee. There are certainly extenuating circumstances (major flooding, in my home and the surrounding community), but I do not know how to notify Airbnb of these.  Is there a way to chat with a representative from Airbnb?  I can only find an option for help from the Airbnb community forum. 

Thanks for any advice. 

~Amy

[Mike1034]

@Amy-And-Chuck0  Do a google search with Airbnb support phone number. It will appear. 

Call them and ask them to cancel for you.

[Amy-And-Chuck0]

Thank you Mike. I’ll do that.