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Traci51
Level 1
Cape Town, South Africa

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Hi

My host cancelled my reservation. I was having issues with my bank and the payment failed. However I want to know whether they can still undo the cancellation on there end and reverse the funds back to host because I didn't want to cancel. 

1 Reply 1
Helen3
Top Contributor
Bristol, United Kingdom

The host wouldn't have cancelled the reservation @Traci51 Airbnb will have done.

 

You will need to call Airbnb straight away, explain the situation and see if they will reinstate the booking if you can show this was a bank error.

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