missing review

[Marta405]

Hi, I had a very upsetting experience hosting some guests that treated me very rudely. When they left I wrote a review stating the facts as neutral as I could just to avoid other hosts from going through the same experience. This is the review that I wrote:

This guest’s demands are more suited to a hotel environment. In one sense, despite the listing clearly stated the characteristics of the flat, there was absolute miscommunication in our early message exchanges and although I kindly offered to cancel the reservation, she still wanted to go ahead. As expected, when she arrived, the complaints continued in a very bad manner. Besides, we found our store room, which was locked when the guests did the check-in, unlocked and although we haven't found anything damaged or missing yet, during their stay, we feared that something was stolen or damaged in any way. Despite this Ivana and her family didn’t break any rules and the house was left in a clean state, however I would not welcome this set of guests in my home again.

The review was public the first days, and the guest even replied to me. However, now I have realized that Airbnb has deleted it and I just don't understand why. I thought Airbnb was advocating for a transparent communication. Can anybody shed some light in this matter?

[David126]

I would imagine it was suggesting they stole or damaged something with no evidence to back it up.

[Marta405]

Thank you David, I have already contacted the Support Team, though they have not replied to me. I think I wrote a clear description of my experience with these guests. My helper (who was in charge of welcoming them) felt verbally abused by them, so I really don't want anyone else to go through this again. Actually, I wouldn't have hosted them if any of their reviews mentioned this. It's a shame that Airbnb supports this kind of behaviour. 

[Matthew285]

@Marta405, the review was a bit long for what you had to say, and you do essentially accuse them of stealing or breaking something despite not actually having found anything missing or broken.

You say the guest complained a lot without stating at all what the guest's complaints were or explaining what "in a very bad manner" means.

At the end you say they followed all the house rules and left the place clean.

Boiled down, your review of the guest essentially says this:

"Guest didn't break any house rules and left the place clean. However, I am going to complain about the guest anyway and accuse them of things that maybe didn't even happen."

I know that may not tell the story of what actually happened, but that's the way your review reads to an outside observer.

[Marta405]

I see. I guess I didn't want to give too many details. But I did find my storage room unlocked, I did have to face a 5 in the morning call (due to the time difference) where the guests were complaining nonsense (such as "the sheets are dirty" which was totally not true as they were washed that very same day) till they finally hung up the phone on me, I did have to reply several times to their emails whining about things that were clearly stated in the listing (such as NO heating) and furthermore, my helper did suffer verbal abuse from them. So now I'm just unsure of how should I have written this review...

Anyways, thank you for your comment!

[Marian65]

OMG, I am all about the good vibes, when someone is difficult I just want the time goes quickly that is all. Good thing Airbnb deleted your review, they made you a favour. Please, next time just let it go you don't want to keep hearing about people you do not like after they are gone.