Hi@Eileen245
I think all the advice @Anonymous is spot on.
I am remote host ( although I'm usually there for checkin) and originally I had a few issues with extra guests.
For the future, I have found the following strategies, combined, have helped.
1. I now state I will be there to welcome the guests ( on the rare occasions I can't, we have a keypad, but I have deselected this as the primary method of check in)
2. We charge a substantial security deposit - $600
3. We have a disclosed security camera which takes in the whole entrance and the only point of entry to the house
4. We clearly state in the house rules that ONLY the number of guests indicated on the listing, may stay at the house. We also state that if a smaller number of guests are staying, ( 2 or 3, we can sleep up to 😎 some bedrooms will be locked off for their convenience to help minimise the possibility of excess cleaning charges
None of this is foolproof. but I suspect that most guests planning to do the wrong thing in advance, see the combination of bond, security camera and the fact that I'll be there at some point and move elsewhere to a softer target.
Hope this is of some help moving forward.
Good luck with the current situation and most definitely mention in your review.
Regards