need help approving a previously declined request

[Maria369]

hi i approved a reservation for a guest and then she wanted to change the dates and was having trouble so she asked me to decline her reservation so she could start over. now she wants to re-book the reservationand i see on my calendar that is is pending, but no new reservation request has alerted me and i cannot approve it anywhere. it still just says i declined her request. its for tomorrow so i really need to figure this out...thanks in advance

[Ralf5]

@Maria369,

the new booking request from the 2nd guest blocks your calendar, so if you want to send out another pre-approval for the first guest you previously declined then you first need to decline the 2nd guests booking request. After this you calendar will be free again and you should be able to send out your pre-confirmation.

Your first guest needs to be fast with accepting your pre-approval, otherewise the same situation could happen again when a new definive booking request will come in...