We stayed in London from the 27th of february until the 6th of march. Only one day we had hot water. This is the message i sent to the owner:
About our week stay in the house:
The house itself was definately okay, but it is quite unacceptable that we only had warm water and heating for 1 day during the whole week. Is there any possibility to get a (partial) refund? I have not issued a review yet.
We already mentioned the problems the first day after we arrived. For some reason the boiler started to work and we could take a warm shower the 2nd day. Same problems the third day, no hot water and heating. I called your services and they sent someone over. When we got back the problem still wasn't fixed. I called back the day after and you were going to send a specialist for the boiler. A courier picked up a key from me when we were in the city and there was a promise the boiler person would come that day to fix it. Later that evening i get a call again from hostmaker that no one had come to fix it.
Hope we can resolve this. I'm waiting for your answer.
Greets,
PS: Just some minor things that might need to be fixed for future airbnb renters: The dishwasher didn't work either. It stopped functioning after a couple minutes when you put it on. Also the toilet on the first floor doesn't flush very well, we had to use a bucket of water to make sure all paper got flushed.
Hostmaker didn't reply yet and tomorrow is the last day i can leave a review.
What would be a fair amount / percentage to ask for a refund?
