Hello @Phoebe9,
Nice to meet you. I am sorry to hear your frustration with your payment here.
Have you visited your 'Transaction History' on your Airbnb account to see what the status of your payment is. Also, depending upon your payment method, it can take a little longer for the payment to reach you, but I am sure you will receive it shortly. If your payment hasn't reached you in a couple of days time, here is a Community Guide (created by a host here in the CC) on the ways to contact the Support Team.
Do let me know how you get on. 🙂
Also, just to let you know I have moved your post out of Host Voice as that is an 'Ideas' board, here to the Community Help board.
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.