no payout received

[Kim36]

I was due a payout on the 23 March, to date I have still not received this, I received an email from Airbnb confirming that the amount would be paid out  via bank transfer, and should this not come through to contact Payoneer,  I have been trying for three weeks to receive my payout all to no avail, I am desperate with the inefficient service from Airbnb and Payoneer, I have spoken and emailed, live chatted  to 13 different people and just get pushed from pillar to post, I am a superhost and really disappointed with this situation, my guests have proof of them paying Airbnb and this situation is completely unacceptable, we are talking about a substantial amount of money as this was a 3 month let, the first two amounts were paid by bank transfer, I cannot get through to anyone in a decision making position at either company

[Clare0]

@Kim36 Wow, that's very unusual.  Of course I'm not in South Africa, nor do I use Payoneer so I can't give you any concrete advice.  Have you been receiving other payments from Airbnb to your Payoneer account?  Since you are a Super Host, have you tried contacting Airbnb through the Super Host phone line?  Seems like Airbnb could put a trace on the transfer to see where the payment went.  

[Clare0]

@Kim36 I also had another thought.  Have you checked your Payoneer payout account info in your account settings?  Is it correct?

[Kim36]

Hi Claire,  Many thanks for your comments, the problem has been resolved, Payoneer provided the incorrect proof of payment, but all has now thankfully been sorted and the payout received.