none of the payments have come in

[Pete-And-Marj0]

Hi, I hope someone can help me find the money that should be in our account by now... we have normally gotten an email saying the money has been given. This time, no emails and no money...I am hoping this is an easy fix. Can anyone help?

[Pete-And-Marj0]

I also see our location has somehow been changed to Florida. We have always been listed and are in Ontario Canada.

[Ramona2]

@Pete-And-Marj0 

You can change the listing address if you have not the reservation active or in the future.

Or, contact help center to change the address of your listing.

To edit your listing’s address or map location:

1. Go to Your listings, then select your listing.
2. Scroll to Location, then click Edit.
3. Edit your address.
4. If you’d like to change how your listing’s location appears for guests searching for a place to stay, select an option under Choose how location is publicly shown on the map.
5. Click Save.

https://www.airbnb.ie/help/article/478/how-do-i-edit-my-listings-address-or-map-location

[Ramona2]

Hello @Pete-And-Marj0 

You can check the status of your payouts and display detailed information on your earnings at any time from your Transaction History.

You can filter transactions by payout method, listing, and date. Display details of your payouts by clicking the reservation code.

https://www.airbnb.ie/help/article/304/where-do-i-find-my-payout-information

[Linda108]

Best for you to address collection and payout issues with Air BNB, @Pete-And-Marj0   Here is a guide for contacting Air BNB.  Good luck!

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728