not acceptable refunds

[Jean-Luc6]

my guests decided after two days to leave " because the already had seen everything" ! this is NOT a serious reason to claim a refund ( by the wat, they seem to know very well how to claim at Airbnb, me not) I am not agreeing with the fact that now Airbnb is taking the money from my next reservations to pay them a refund! Jean-Luc (Belgium)

[Elaine-and-Duane0]

Contact airbnb and tell them your side. Provide screen shots or other written proof of what they said. Chances are if they did this before, there is a record. For the future, make sure you have at least a moderate cancelation policy. You can also factually mention this in their review so other hosts will be aware. Best of luck to you and sorry you have to deal with this. Elaine

[Jean-Luc6]

Thank you so much but I do not know where I really can communicate with Airbnb... ni e-mail address?

[Elaine-and-Duane0]

@Jean-Luc6  Search this forum for Airbnb contact info. Many hosts have answered this. Best to you

[Elaine-and-Duane0]

Contact airbnb and tell them your side. Provide screen shots or other written proof of what they said. Chances are if they did this before, there is a record. For the future, make sure you have at least a moderate cancelation policy. You can also factually mention this in their review so other hosts will be aware. Best of luck to you and sorry you have to deal with this. Elaine

[Taryn4]

@Jean-Luc6 Post on Twitter or FB. It seems these are the best way to get Airbnb's attention. 

Good luck! 

[Linda108]

At issue is the cancellation policy you had in place at the time of the booking.  Air BNB is going to refund according to that.   Just because it is a really flimsy reason to cancel early is not a reason for the guest to be charged other than what is expected from the cancellaton policy you had in place when they chose your place.  It may be that was factored into their decision to choose your place.  I have had potential guests tell me that they were not comfortable with the strict cancellation policy but I haven't had anyone leave early either.

Do include their leaving early in your review.  The host community will appreciate the information.

If you feel the refund was not according to your cancellation policy, try reaching out to Air BNB via Twitter.  That has worked for me lately.

[Ange2]

Call Airbnb.  Then I would advise changing your listings to "strict cancellation'.  That way you have more control, you can still offer a refund if you want to if the situation merits it.

[Family-Andreou-Leonida0]

As long as I had ''strict cancellation'' policy I never had such problem, as soon as i tried ''moderate'' a couple of next guests left earlier... They do seem to choose places some of them with relaxed cancellation policies being their priority.