payment lost

Slava17
Level 1
Auckland, New Zealand

payment lost

Hello.

I got in issue with my first payment, it was lost.

Technical support can not resolve my issue.

What can I do?

 

5 Replies 5
Emiel1
Level 10
Leeuwarden, The Netherlands

@Slava17 

I assume the payout is in your Transaction History and it has a status.

How can a payout be "lost" ?

Slava17
Level 1
Auckland, New Zealand

I see it in completed list, but did not get it on my bank account.

That is why I said it lost.

Estimated arrival
17 Sep 2019
and one month more that enough to deliver it.
Janet605
Level 2
Chillicothe, IL

I have not received payment for my first guest yet either.  I wonder if this is an ongoing Problem?  My guest paid on September 18 and my account says I will be paid on Oct 18th.  Why so long?  Anyone have any experience with this?

Slava17
Level 1
Auckland, New Zealand

I sent a request to technical support, but they pretend dump, just closed my ticket without resolution.

How to write a claim to main office?

Stephanie
Community Manager
Community Manager
London, United Kingdom

Hiya @Slava17 ,

 

Sorry to hear about this situation. Can you give customer support a call so we can get this sorted for you? You can do so using this link: Contact Us.

 

Thanks,

 

Stephanie

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