payment lost

[Slava17]

Hello.

I got in issue with my first payment, it was lost.

Technical support can not resolve my issue.

What can I do?

[Emiel1]

@Slava17 

I assume the payout is in your Transaction History and it has a status.

How can a payout be "lost" ?

[Slava17]

I see it in completed list, but did not get it on my bank account.

That is why I said it lost.

Estimated arrival

17 Sep 2019

and one month more that enough to deliver it.

[Janet605]

I have not received payment for my first guest yet either.  I wonder if this is an ongoing Problem?  My guest paid on September 18 and my account says I will be paid on Oct 18th.  Why so long?  Anyone have any experience with this?

[Slava17]

I sent a request to technical support, but they pretend dump, just closed my ticket without resolution.

How to write a claim to main office?

[Stephanie]

Hiya @Slava17 ,

Sorry to hear about this situation. Can you give customer support a call so we can get this sorted for you? You can do so using this link: Contact Us.

Thanks,

Stephanie