payout problem

[Taso1]

I had my first airbnb guests and everything went well.
However when we were suppose to get payment Airbnb send us that there is error with paypal. We emailed paypal ans they said that our paypal account it completely fine for receiving money. Can anyone help me to try to resend money to my paypal.

[Clare0]

@Taso1 Did you get some sort of email saying there was an error with your PayPal account?  Can you tell me exactly who it was from?  If Airbnb said your account was fine, then I'm concerned about the email.  Can you send a screen shot or give me the return email address of the sender?

Here's a link you should read to determine if the email was really sent by Airbnb and not a scammer trying to get your PayPal account info.

https://www.airbnb.com/help/article/971/how-do-i-know-if-an-email-is-really-from-airbnb

[Taso1]

It was definitely an airbnb email. Automated@airbnb.com I can't post screen shot for some reason.
Maybe because I didn't set minimum payout this happen ?

[Clare0]

@Taso1 I agree that this looks like an Airbnb email address.  The only thing I can suggest is to contact Airbnb to confirm that your payout preference is set correctly in your Airbnb account.  You can find a phone number to call on your guest's reservation confirmation.  To find the phone number, look in Your Reservations and click on Print Confirmation on any guest's reservation.  Down at the bottom you will see "Need Help?" and you will find a phone number there.  There are other ways to contact Airbnb as listed in this help guide: 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/highligh...

Hope this helps!