please help, urgent accomodation price

[Tatijana1]

Hi,

I have a problem! 

I received a reservation for 17.8.2019 till 31.08.2019, but I see there is a price that I did not put on. 

How is this  possible? 

What can I say to my guest?

What can I do to change the price for that guest in a desired period?

Please help me, asap!!

Thank you in advance.

Best regards

[Gordon0]

You cannot add a charge once the guest has agreed the terms and conditions (effectively the price) of their stay. You will simply need to honour it.

If you think the Airbnb system is at fault (unlikely), call them. 

[Emiel1]

@Tatijana1,

I see on your listing those dates are available now on your calender, so you cancelled all ready or there is no reservation request at all ?

I also see it costs €100,- per night in this period and there are no discounts.

So it seems to me all problems are solved.

best regards,

Emiel

[Tatijana1]

Please, could somebody be so kind and let me know a direct contact number of airbnb or e-mail ?

[Branka-and-Silvia0 · Accepted solution]

@Tatijana1

dani koje si navela su slobodni u tvom kalendaru znači nisi primila booking nego možda zahtjev za booking . Koliko vidim nemaš instant buking opciju i nitko ne može bukirati bez tvog odobrenja. Jedino što moraš odbiti (decline) booking u roku od 24 sata od kada je zahtjev (booking request) poslan i to je sve.

Ako si primila upit (inquiry) onda samo trebaš odgovoriti na poruku i ništa više. Možeš i promijeniti cijenu.

Cijena koje se prikazuje je možda tvoja osnovna cijena (base price) koja je prikazana ukoliko nisi ručno promijenila cijenu za određeni period.

Airbnb nema broj u Hrvatskoj i trebala bi zvati Airbnb Irska , jeftinije ti je kontaktirati ih preko twittera na @ Airbnbhelp ili preko Facebooka ili tu na Airbnb-u https://www.airbnb.com/help/contact_us