rebooking a cancellation

Lynn-And-Dave-Allen0
Level 1
Huntsville, Canada

rebooking a cancellation

A upcoming guest as canceled due to the weather and rebooked for a later date . but i have had no notification and it is still telling me they are arriving. How can it be booked without me accepting?

2 Replies 2

If the reservation is still on your calendar, it is a confirmed booking. https://www.airbnb.com/help/article/363/what-does-each-reservation-status-mean

If the guest is cancelling, they need to do that through Airbnb - you cannot do this for them. https://www.airbnb.com/help/article/169/i-m-a-guest--how-do-i-cancel-my-reservation

If they are requesting a refund due to an Extentuationg Circumstance, like weather, Airbnb will make that determination.  https://www.airbnb.com/help/article/1320/what-is-airbnb-s-extenuating-circumstances-policy

If they are changing their reservation, either you or they can initiate this change.

https://www.airbnb.com/help/article/1504/my-guest-wants-to-change-their-reservation

 https://www.airbnb.com/help/article/913/can-i-change-a-reservation-as-a-guest

https://www.airbnb.com/help/article/50/i-m-a-host--how-do-i-make-a-change-to-a-confirmed-reservation

However, be warned, it is a common scam for someone to change the reservation to a date outside your cancellation policy to bypass the penalty.  https://www.airbnb.com/home/cancellation_policies

Scott80
Level 10
Honolulu, HI

It can't be booked without you knowing. If there is no reservation on your calendar, they have not booked. Depending on how nice you want to be you could just tell them to find their confirmation email and/or confirm the booking on their calendar and if it shows booked tell them to contact AirBnB at the number in their confirmation. If you wanted to be nice you could call AirBnB and have them call the guest and guide them through the process. However, I would warn them that until you you receive a confirmation from AirBnB, as far as you are concerned they do not have a reservation and will not have access to your property. Also if someone else books before they get it resolved the property will be unavailable. 

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