I made a Booking on 18 Nov 2018. The booking total was €1015.96
I paid a Deposit of €577.55 at the time of booking
The booking was cancelled on 24 Nov 2018
As part of the cancellation confirmation in the system I was told I would receive a refund
At the time of cancellation, the policy was that if cancelled after 48hrs you would be refunded but would not get back the service Fee of €139.14.
I received confirmation from the system that I would receive a refund of €438.41 which is based on €577.55 - €139.14 = €438.41 (As expected)
Now AIRBNB are refusing to pay me my refund. They are failing to understand the meaning of the word refund (i.e. returning monies paid over)
Can anybody out there herlp me? Has anybody experienced this before?