refunds

[Crawford2]

i had to cancel my trip because my flights were cancelled. i haven't had a refund from airbnb. the host hasn't received any money from them but i haven't received anything back. there are no options for contacting airbnb about this only the host.

[Alexandra316]

@Crawford2  Were you entitled to a refund? What did the Airbnb site say when you cancelled? If you booked after March 14th, you would not have been entitled to a refund under the Extenuating Circumstances policy. See https://www.airbnb.ca/help/article/2701/extenuating-circumstances-policy-and-the-coronavirus-covid19  for details. If you've been told you're getting a refund, it can take 5-10 business days for it to be returned to your credit card. 

See info on how to contact Airbnb at 

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/524292#M1...