requesting money

[Jason_Tiffany0]

Had a guest that was very dirty and also threw away some of our linens.  They also did not follow house rules and smoked in our unit even though they knew it was non smoking.

How do we get cleaning fees from the guest to cover these expenses?

[Lisa1831]

@Jason_Tiffany0 

Hi Jason & Tiffany, you should open a case in the resolution center.   Please take a moment to review the link below.

https://www.airbnb.com/help/article/767/what-is-the-resolution-center you 

[Jason_Tiffany0]

Thank you, we will review that option.