Hi,
Perhaps I missed it but I cannot find a contact email or phone number to speak to someone at airbnb.
I have a low response rate rateing that is inaccurate.
I did return correspondence to people who contacted me about dates that were not available, but because I didn't know fully how the website worked it would seem my text messages were not logged by the system. So now I have a response rate that is quite poor.
just looking to fix this so it is accurate.
thanks for your help.
Laurie