sms

[Rosalie15]

I am not receiving sms when I receive from airbnb, something has changed? is it only me?

[Ana1136]

@Rosalie15 go to "settings" and check under "notifications" if the text messages notifications are on. 

[Miloud0]

Salute @Rosalie15, 

If it is possible for you, could you go to our airbnb account and click on :  

_ Your photo. 

_ account 

And as @Ana1136  told you,  see if the text messages notifications are on. 

Also, uninstall and re-install the app through your device.  

Thanks, 

Miloud

[Rosalie15]

everything is on and I uninstalled and re- installed the app on  my mobile and still no text messages 😞

[Sarah977]

@Rosalie15  This has happened to a lot of hosts at some point. It happened to me about 2 years ago and I reported it and they took about a month and a half to get my text alerts back up (which I really rely on). First they made ridiculous suggestions, like maybe my text inbox was full (Uh duh, don't you think I'd have made sure that wasn't the case before bothering to contact CS?) , then said it must have something to do with my phone provider. Anything to avoid actually having to admit it was their tech issue, which they finally did. In the meantime, I just had to check my airbnb account a couple times a day so I didn't miss anything. I was still getting the email alerts, but that meant I had to open my email- so much easier andfaster to get the SMS alerts.

You've tried uninstalling and reinstalling, unchecking the box and rechecking it, so now your option is to contact Airbnb and report it, make sure they understand you rely on these, and hopefully they'll get them up and running for you again sooner than they did for me.