I have posted this on a different conversation so apologies if you see this twice.
I seem to be losing my superhost status but am not sure why? I have 81% 5* reviews and the rest are 100% or 90% (can't recall the criteria just now) I have not cancelled anyone so not sure what else to do?? Is it because a couple of people have not completed the reviews at all (despite writing lovely things in my book). Do I need to ask them to make sure they review me?
I have two cottages, Lily pond cottage and Shingle Lodge. Both seem to be going very well and I get really lovely people 99% of the time.
Thank you in advance
Kind regards
Lisa