theft

[Damon5]

I have had two sets of airbnb guests recently, and it's come to our attention that a very expensive purse was stolen by one of them. It's from a well-known brand, and was hanging in a prominent place. I have no idea what to do as of course if one of them took it they will deny and it's impossible to prove. But I'm 100% certain it was stolen by one of them. Suggestions?

[Branka-and-Silvia0]

@Damon5

I'm sorry to hear that and I can immagine how bad you feel about it.

Maybe I am wrong but I don't think you can do anything now except tell ABB (in private , after you review your guest)  that you suspect that guest has took your bag. It could be usefull if your guest do that again to another host and it ends in dispute.

If you had security camera and did cought him on tape leavig with your bag or if you didn't have other guest in the same time it would be different, I've heard of some cases when hosts were fully reimboursed for stolen items. But, maybe I am wrong, you can contact Airbnb and tell them what happend. Here is how to contact them: https://community.withairbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165/h...

Usually hosts who rent rooms in their homes have their bedrooms, valuables, money and documents locked for the same reason. Some of them have security cameras in their own bedrooms , it would be good idea if you do the same. We can not rely solely on good intentions of all our guests.

[Gerry-And-Rashid0]

@Damon5

Unfortunately you have no proof that either of your guests stole it so there is nothing that you can do, other than perhaps ask both guests if they happend to see a purse hanging there, etc.. Again, that will tell you nothing. 

I assume when you say you are 100% certain that it could only be one of two guests that you do not have a cleaner, there were no other people in the house at any time during the period when it could have gone missing?