Hello everyone,
It's my first time posting on here.
I've just received my first bad review from a host and it sounds silly but I find it quite upsetting, mostly because I think they aren't cut out to host and secondly because I think it's not true.
She said I left the kitchen and bathroom in a mess and that I wrote on her bedside table. All untrue. I didn't cook or use the kitchen whilst I was there. The bathroom light went midway through my stay and there were no windows and I couldn't see, but I know I didn't do anything that I shouldn't have. I certainly didn't draw on her furniture. She also said I left late, but she agreed to it via the messenger.
I contacted her and said I've sent a message to airbnb because I thought it was an inaccurate review. She has since sent me pictures of what looks like a clear liquid on top of her bedroom furniture. She also said I left a strong smell behind, which was actually my medicated ointment. She said she told airbnb I had left a terrible mess and they asked for evidence to request compensation from me but she let it go. I don't know what the liquid on top of the furniture could be, but looks like it could have been cleared up in a minute, which isn't that bad? I don't know what compensation she would have got.
I didn't because a review because I didn't have anything positive to say and I thought I'd be kind and not leave a negative review. From my perspective, she left my keys at a bar across the road for me. The owner didn't care and wasn't willing to give me the keys. I was panicking when I called her. The light went out and she didn't have time to get an electrician to fix it because she was working. She said I didn't respond to be but I did when I could, considering I travel to sight see not to be messaging her non stop. She said I could leave late because my flight was cancelled the complained about it. I've never had a bad review and I'm quite shocked, because it seems like she just wants the money but none of the hard work that goes into hosting.
What can I do? Any suggestions would be helpful.
Thank you
