up and coming guests have booked for one person for two nights there are actually six guests coming

Adrienne123
Level 2
Galway, Ireland

up and coming guests have booked for one person for two nights there are actually six guests coming

i advised the lady to amend the booking via airbnb, how do i proceed if she does not do this

2 Replies 2
Roberta2
Level 10
London, United Kingdom

@Adrienne123 

You can go to the trip and request money, stating that it is for extra guests.

You can ask Airbnb also to mediate, saying that she needs to amend / accept the extra money or they (airbnb) should cancel the reservation without penalty for you, as the guest will be breaking your house rules.

Ian-And-Anne-Marie0
Level 10
Kendal, United Kingdom

@Adrienne123 

In your reservations section there is a blue link which says "change or cancel reservation" in there is the option to change guest numbers, dates etc... Also, is cost.

 

You can amend the guest quantity, but also check the cost is updated to your listing requirement.