voluntary security deposits?

[Dawn241]

the pride weekend guests brought a third person to my house they didn't pay for and trashed my house. the band (music festival weekend) damaged antique furniture which AirBnB host guarantee doesn't cover. I was unable to recoup any security deposits. why? what needs to happen so I can collect a security deposit?

[Letti0]

@Dawn241  You can not collect one on AirBnB. If this is a major issue to you your going to need to find another hosting site. Getting any money from AirBnB is hard especially if the guests decline your request for money and deny responsiblity. Here's the process you must follow to even put in a claim.

What do I do if my guest breaks something in my place?

If you need to make a claim on your security deposit, you can do so in the Resolution Center within 14 days of your guest’s checkout date or before the next guest checks in, whichever is earlier.

To make a claim on a security deposit:

1. Go to the Resolution Center on airbnb.com
2. Choose the relevant reservation
3. Under Select a reason, select Request compensation for damages
4. Click Continue to submit details about the damages and associated costs on the next page

If your guest agrees to the amount you requested, we'll release your payout in 5-7 business days.

If your guest declines or doesn't respond within 72 hours, click Involve Airbnb in your Resolution Center case. If we require additional documentation, you'll have 72 hours to provide this documentation.

Most security deposit claims will be resolved within one week. We'll make sure you and your guest are represented fairly, and if we determine you're owed money, we'll send it to you in a separate payout.

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place