I am currently having a horrific experience with Airbnb. I ...
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I am currently having a horrific experience with Airbnb. I had a PAST reservation cancelled. The guest have already stayed. ...
Latest reply
We have fully restored your account after receiving confirmation that you reviewed the Security section of the Airbnb Community Standards. An internal note has been added to your account. All refunds should take place through our Resolution Center. Moving forward, we ask that you report any request to transact outside of Airbnb to us right away. If you ever feel uncertain, our Community Support team is happy to support you to navigate refund conversations with guests. For more information on how the Resolution Center works or to get started on a resolution, visit this Help Center article:
why ? and what did i do wrong.
I would reach out directly to Airbnb customer service
Thank you !
I agree with @Cheryl389 in that this conversation would probably be better to have directly with Air BNB. However, if you are able to find out more, please keep us posted.