why is airbnb blocing contacts or emails?

[Camellia-Guest-House0]

why are our contacts and emails being blocked on airbnb

[Helen3]

What do you mean blocking?

All the ways to contact them highlighted in the 1st post on this forum.

[Camellia-Guest-House0]

because the clients are complaining they cant see the contacts or the email adresses.And i have confirmed because its not also displaying on my side.

[Marit-Anne0]

@Camellia-Guest-House0

There is always the option to use the platform for messages and this is also the recommended way to keep track of conversations in case of any issues where you may need to involve airbnb.

If you need to send attachments in messages you can use the encrypted e-mail address that you will find in the profile once a booking is confirmed.