1 Star review is clearly false, help.

[Amit-and-Idan0]

Hi all

One of my guests from a while ago left a really good review but properly made a mistake in the star pick, and marked 1 star.

His review cannot be misunderstood: "Top location the apartment was spacious and clean Amit and idan are great hosts very helpful and available I definitely recommend Thanks".

Is there anything i can do?

Thanks

[Gerry-And-Rashid0]

@Amit-and-Idan0 Ask your guest to contact Airbnb and correct the error. I assume they hit 1 star instead of 5 stars.

you could try speaking to Airbnb about it but it's not your review so not sure they will act on your instruction alone

[Helen3]

Yes message your guest via BNB messaging and clarify with the guest.

Say you gave me really positive remarks about my location but only a 1 star rating, which is the lowest a host could get. Could you tell me how I could improve?

Hopefully your guest will write back and say sorry this was a mistake I meant 5 stars.

This is what happened to me and BNB adjusted my star rating, when my guest agreed in writing that they had make a mistake.