Hello, Everyone, I'm usually more a reader... but this time I would like to have some opinions, after receiving a 1 star rating in my listing... to also relieve my frustration.
I'm Cherish, I'm living in the Philippines, In Palawan. We started with one small studio on Airbnb, then now we have 5 listings.
We recently started to rent 2 apartments, we are also living in the compound, and we accepted a guest for 2 months, we gave a very low price as we were not sure if the location will be really attracting at first... (14 dollar per night, including a free scooter worth 6 dollars per day, so its like we are giving our place for 9 dollars per night)
As he booked 6 months in advance, we had a lot of reservation before him, and really really good reviews, which was really comforting for us...
But the guy who booked for 2 months, was Home Sick from the first day, he wanted to see me "personnally" the second day, he was depressed, anxious and getting hysterical. We are always dealing with complains, with our 5 listings, and we are super reactive for fixing the problems, but the complaint of the guest were irrealistic : Gecko on the wall, a few ants (the apartement was free of ants when he check in, but in the Philippines if the guest do not observe a proper cleanliness, or let sugar on the table, this will attract ants), refrigerator noisy (After checking, the noise is normal), Flat Tyre on the scooter (the tyre was ok, when we give him, he just drove on a shark stone the second day).
We tried to find solution for his problem, we even propose to exchange the fridge with our personal firdge (inverter type, maybe less noisy)...
Almost everyday he send us message to complain, one time he complain about being beaten at night. So as we had a similar case with another guest a few weeks ago, we told him, that maybe it is Sand Flies, sometimes sandflies can be brought in the towels... This is a common problem in Palawan. The guest started the insult us, and saying that we treat him as a dog, then he blamed the mattress, then ask me the come personnally at night in the apartment. I wanted to send my housekepper, but he got hysterical, as he wanted to see me "personnally". Finally after checking, no problem with the matress, but to avoid problem, we exchange his mattress.
One day we receive a call from a Traffic Enforcer, the guest were not wearing his helmet, and he said that us, the owner said that it is unnessary to wear it !
So he gave my personnal number to the traffic enforcer, then we received a blame!
The guest became more and more agressive and arrogant, answer with a lot of sarcasme, and even enter in our own personal home!
Then on December 24, he was asking for a cancellation... But he wanted that its us to cancel for him, so he can have a full refund...
We said that if he want to cancel, he can do it himself...
Then he got upset, accusing us to ruined his vacation...
He called the Philippines a 3rd world misery, and insulting us...
We finally called airbnb, to see if we can cancel the reservation penalty free. But the guest didnt answer the the call of airbnb.
We saw him drinking strong liquors at night, and feel really unsafe.
Cant sleep. The next morning, big change of behavior... He apologyse...Then promise to us a 5 stars rating, if we cancel the reservation! (using airbnb chat)
We trusted him, and in the same time, we wanted him to leave, so we send the alteration with the refund...
We even send him for free in his hotel (40km)...
Then finally a week after... 1 star review, and very bad, with a lot of exageration and lies.
Us... we gave a 5 stars to him, thinking that he was sincere. We were deceived...
We called airbnb to see if they can remove the review...
For the first time, airbnb didnt say "no" right away, but said that they will study the case... so we are confident... What do you think ?
