@Rene17 wrote:
Thanks to all for your responses. Sorry Ute, but I believe I can write a response to the replies to my own post. It seems everyone has taken what was said incorrectly so apparently I didn't write things clearly. I did NOT demand any money from him!!! In fact I told him to never mind and just enjoy his vacation. He made the choise to leave the $8.00 with my property managers. I didn't even know he had done that until after he left. I have had more than a few guests break, or steal, things and haven't even said anything to them about it. Others have volunteered to pay without anyone saying anything about what they did. One intentionally plugged the toilets up so they could ask for a refund!!! I did give them a partial refund even though it was very obvious it was done intentionally. Apparently, in this one case (Petr), it just didn't go well. He also stated other things in his review that weren't true. So for that ONE I get punished I guess. So far it hasn't caused anything negative as my bookings are doing just fine. I guess I'll see how it goes in the future. I do whatever I can for my guests from start to finish. My property managers are awesome and go out of their way for the guests, also. We try to be kind and understanding and not be negative and mean when we speak to others. I would hope that that would be the case all the time with others. Especially host to host (since I would think they might relate) but I guess, sometimes, meaness is just in some people's natures. There's nothing that can be done about that. Peace out 🙂
I am totally in the same situation and I find the new rating system is unfair and misleading, or airbnb has done it purposely as I will explain how the new overall rating means to your listing.
It is a new number game that designed to drop almost everyone's superhost status.
If you have noticed, the new overal rating required 4.8 and is based on the % of 1* 2* 3* 4* 5*
This means even if the guest gave you all bages, all 5 stars in location, cleaningness, accuracy...etc, it does not contribute to overall rating.
So Airbnb will ask the guest to rate the host based on these merits.
How was you stay with the host?
1.very bad 2.bad 3.okay 4.good 5.great
the formula is, to maintain 4.8, you will need
3X5* + 1X4* = 4.8* from 4 differeny guest who is willing to put time to give you a review.
So if you happened to receive a 3* from an annoying guest, you will need 7X5* to maintain 4.8*
what if you are unlucky enough to receive a 1* overall rating, guess what, you need 19X5* reviews to actually cover the azz for this 1* rating.
Since the new system started, I have received many review with 4* overall rating but has 5 stars in each every catogery and all 6 bages, and it drops my superhost really fast.
I talked to airbnb supoort, the answer from them is not helpful, the cso said it is based on every different country calture, some people think 4* is good, some people think 5* is good.
So this is intentional, i suspect Airbnb did iy purposely, so more host will drop superhost and in need to purchase for airbnb plus subscription.
After hearing my break down, what do you think?
