non paying guests

[Robyn115]

I have only been hosting for two months and already I have had two occasions where extra unpaid guests have stayed overnight. In both cases I have very politely approached the guests offering them a chance to pay but my requests have been declined.

Can someone please advise what the correct process would be through Airbnb because I'm struggling to find any information regarding this issue on their website.

Many thanks,

Robyn

[Oomesh-Kumarsingh0]

@Robyn115 Very sorry to hear such a situation happening to you.I once went through a similar case but the guests agreed to pay for the extra person.I would advice you to report this case as soon as possible to Airbnb here is a hotline number for Australia: +61 2 8520 3333. You can also contact Airbnb via twitter @AirbnbHelp. Good luck!!!

[Susan837]

Well, I had the same thing happen and when I reported it, they not only didn't pay, but the Airbnb case manager gave them some of the original reservation money back! They lied up a storm to him so I not only didn't get the extra renumeration, but lost half the original payout.  Then they took their profile down so my review didn't get published.