Hi there @Jodie3, Sorry about this, you may have no redress because as you have realised, you had no booking.
- A safe way to reply when a guest asks for directions is to refer them to the emailed Airbnb itinerary and their online trip information under "Your trips". You don't need to give out this address information via your direct Airbnb email.
- In future, monitor all your threads and emails, as well as checking the reservation confirmations sent to you via Airbnb. They are usually very reliable and quick to update.
- This will not be the first or last time a guest is struggling with their booking transactions and is confused about the stae of proceedings. It appears as though you were both similarly in the dark. As a host you have the weight of responsibility to guide your guest through the booking process.
- The fact that the guest could not see your address is a sign that they have not got a booking yet, or that they haven't read their itinery. Both issues need to be addressed.
- Learn more about managing activities onsite by regular reading of the FAQs in your spare time.
- Checking how the booking request and acceptance is going via your Airbnb dashboard should prevent future occurances of this situation.
- On a more positive note, if the error was a genuine one by your guest, then they may agree to make a new booking for a vacant date which has the equivalent tariff. This would allow you to receive payment and get a review. [Although the date would not match the actual date of the guest stay, plus it might not be ok with Airbnb.]
- So you may be back to square 1 and chalk this one up to experience as your legitimate window of opportunity to charge this guest via the Airbnb website has passed, and you must not ask for any payment offline. That's contrary to policy.
I hope this information is helpful and sounds friendly and encouraging.
Regards, Christine.
Lastly, perhaps you might still ask your guest to write you a reference as they cannot write a review, and I assume you looked after them well.
